FAQ

How long does my package take to ship?

Please allow 1-3 business days after receiving order confirmation for your order to be processed for shipping. Shipping and Processing is only done Monday - Friday between 9am and 5pm. Any orders placed outside of these times will not be processed until the following business day. For More questions please review our Shipping Policy.

My package was marked delivered but it is not in my mailbox?

During checkout, you choose the shipment courier of your choice. Once you have received an email from Jay's Paws with a tracking number, your shipment has already been processed into your mail courier. It is then your responsibility to track your shipment. Any issues dealing with shipment should be taken up with your courier.

*Please note some couriers may prematurely mark packages as "Delivered" and will be delivered within the next 2-3 business days. We strongly suggest you choose "require signature" to prevent any shipment issues.

For More questions please review our Shipping Policy.

My account was charged but I haven't received an email receipt.

Please check your spam folder. When placing an order or emails emails may be directed to your spam folder. Before contacting us, please check your spam folder for order confirmation emails, tracking numbers for your order shipment, or link for your digital downloads if you've order videos.

I haven't received my Order Confirmation.

Do you ship packages internationally?

Yes, We ship internationally. Choose the desired shipment method at checkout.

What payment methods do you accept?

We accept AMEX, Apple Pay, Diners Club, Discover, Elo, Google Pay, JCB, MasterCard, Shop Pay, and Visa.

Do you offer loyalty points or reward points, gift certificates, etc.?

Currently we do not offer loyalty points be we strongly suggest you sign up for out email subscriptions to receive exclusive deals.

Do you accept returns/exchanges?

All Sales Are Final. We have a no refund, no return and no exchange policy. Due to Covid 19 we can not make any exceptions. For more information please view our Refund Policy.